Terms and Conditions

1. Eligibility and accounts

You must be legally capable of entering transactions. If you are under 18, you may use happyapp only with the prior consent and supervision of a parent or legal guardian, who accepts responsibility for your use and transactions.

Provide accurate account and order information, protect access to your device and Google or Apple account, and promptly tell us about suspected unauthorized use. You are responsible for activity you knowingly authorize.

2. What happyapp provides

happyapp lets customers request food and grocery delivery, parcel and errand services, and motorcycle rides. We coordinate fulfillment with participating merchants and riders. Service availability depends on location, operating hours, merchant and rider availability, weather, safety, and other operational conditions.

3. Orders, rides, prices, and payment

Review the items, addresses, route, fare or price, fees, discounts, and payment method before confirming. The details shown at confirmation form part of your transaction. Product availability and estimates may change; we will seek your agreement when a material substitution or price change requires it.

You authorize charges using the payment method you select. Keep sufficient wallet funds or valid payment details available, and do not use a payment method without permission.

4. Cancellations and refunds

Cancellation or refund eligibility depends on the status of the order, errand, parcel, or ride and the policy shown in the app. A charge may apply after a merchant begins preparing goods, a rider accepts or travels for the request, or another cost has already been incurred.

Approved refunds are returned through the applicable payment or wallet process within a reasonable processing period. Nothing in these Terms removes a remedy available under Philippine consumer law.

5. Acceptable use

Do not use happyapp for unlawful, fraudulent, dangerous, abusive, or prohibited transactions; interfere with the app or another person’s account; misuse promotions; provide deceptive information; or threaten or harass merchants, riders, staff, or other users. We may restrict or suspend access when reasonably necessary to protect users, investigate misuse, or comply with law.

6. Merchants, riders, and service limitations

Merchants are responsible for the goods they offer and the accuracy of their product information. Riders are responsible for safely performing accepted delivery or transport services. happyapp remains responsible for obligations that Philippine law places on the platform.

Delays, substitutions, interruptions, or cancellations can occur because of traffic, weather, safety concerns, outages, or availability. We will take reasonable steps to address service issues, but nothing in these Terms excludes liability that cannot legally be excluded.

7. Complaints and dispute resolution

Contact us at [email protected] or (+63) 917 888 8966 with your account contact, reference number, and a clear description of the issue. We will acknowledge the complaint and work to resolve it through our internal redress process.

You retain the right to seek assistance from the Department of Trade and Industry, another competent regulator, or a court.

8. Philippine law and changes

Philippine law governs these Terms. If one provision cannot be enforced, the remaining provisions continue to apply.

We may update these Terms when the service or legal requirements change. We will publish the revised date and communicate material changes through the website, app, or another appropriate channel before they apply where required.